Burglary In Progress - 911 Call Taker Scenario
Caller believes someone is in their home or breaking in right now. The focus is on keeping the caller safe while gathering tactical details for officers.
Training Objectives
- Ensure caller is in the safest possible location inside or outside the home.
- Gather entry point, suspect description if available, and vehicle information.
- Keep caller quiet and hidden rather than confronting suspects.
- Provide officers with approach information, including dogs, weapons, and layout notes.
Sample Call Transcript
CALL TAKER: 911, what is the address of the emergency
CALLER: 1309 River Bend Drive, someone is in my house.
CALL TAKER: 1309 River Bend Drive, what city
CALLER: Franklin.
CALL TAKER: Are you inside the house now
CALLER: Yes, I am in my bedroom with the door locked.
CALL TAKER: Stay in that room and stay as quiet as you can. Do not go out to look for them.
CALL TAKER: How do you know someone is in the house
CALLER: I heard the back door open and footsteps on the stairs.
CALL TAKER: Do you have any weapons in the house
CALLER: I have a handgun in the closet.
CALL TAKER: Do not retrieve it unless you absolutely have to to protect yourself. Police are on the way.
CALL TAKER: Are there any vehicles parked outside that you do not recognize
CALLER: I cannot see from here.
Key Learning Points
- Keeping callers hidden and safe rather than confronting intruders.
- Gathering useful law enforcement details without forcing the caller to move.
- Handling conversations about weapons calmly and safely.
Train For In Progress Property Crimes
VoiceDispatch Labs can vary time of day, suspect entry point, and caller behavior to teach flexible decision making during burglary in progress calls.
Launch Burglary In Progress Simulation