High Risk Traffic Stop Assist - 911 Scenario
In this scenario, a driver calls while being stopped by police or after fleeing a stop, and the call taker must manage both officer safety information and caller emotions.
Training Objectives
- Identify evolving high risk stop or pursuit conditions from caller description.
- Confirm location and direction of travel with limited reference points.
- Communicate useful information to officers while calming the caller.
- Discourage dangerous behavior like sudden exits from the vehicle.
Sample Call Transcript
CALL TAKER: 911, what is the location of your emergency
CALLER: I am on Route 9, a police car is behind me with lights on, I am scared to pull over.
CALL TAKER: What city are you near right now
CALLER: Just outside Franklin, near mile marker 12.
CALL TAKER: What kind of vehicle are you driving
CALLER: A silver Honda Civic.
CALL TAKER: I understand you are scared, but I need you to safely pull off to the right side of the road, slow and controlled.
CALLER: Okay, I am slowing down.
CALL TAKER: Once you are stopped, put the car in park, turn off the engine, keep your hands on the steering wheel where the officer can see them, and do not reach for anything unless they ask you to.
Key Learning Points
- Balancing caller fear with clear directions that support officer safety.
- Gathering vehicle details and location markers quickly.
- Reducing the chance of sudden movements or flight during a stop.
Practice High Risk Stop Scenarios
In VoiceDispatch Labs, high risk traffic stops can escalate or resolve peacefully depending on how information is collected and shared.
Launch High Risk Traffic Stop Simulation